When is The Cougars Store open?
The Cougars Store is open to the public Monday-Friday during regular office hours (9:00 am-4:30 pm). On game nights fans can visit The Cougars Store as soon as the front doors open until the end of the second intermission.
How can I pay for purchases in The Cougars Store?
The Cougars Store accepts cash, Visa, Mastercard and American Express. INTERAC IS NOT ACCEPTED, however the CN has two ATM machines located on the concourse.
When do the doors open on game nights?
Doors open at 6:15 pm, 45 minutes before face-off unless otherwise advertised.
How long are your games usually?
Games usually run for approximately 2 ½ hours.
How do I get a Birthday PA announcement played during a game?
Birthday packages are available to purchase at the Cougars office or by phoning 250-561-0783 during regular office hours. Birthday packages range from a simple PA announcement to in-stand visits including a team-signed card, autographed t-shirt and discounted tickets. Please note that birthday packages must be confirmed and paid for at least 48 hours before the game.
How can I be chosen to participate in a promotion/contest during a Cougars game?
Our contestants are either pre-selected or chosen randomly throughout the game. Watch for our promotions team or our emcee, who are always in the stands or on the concourse looking for our next contestant!
Can I purchase a message on the score clock?
Yes. Contact the Cougars office at 250-561-0783 for details.
Do you rent the Cougars bus?
From time to time, based on availability, our bus is available for rent. Please contact brandi@pgcougars.com if you are interested in renting the bus for your next road trip.
Are cameras allowed at the games?
Video cameras and professional stop-motion cameras are not permitted without obtaining an official Cougars media pass. Personal stop-motion cameras are permitted, although any pictures you take may not be sold or distributed for profit. Game photos are posted on our website and from there you are welcome to email our photographer to purchase photos directly from him.
Can the Cougars donate a prize for my special event or fundraiser?
Due to the large volume of donation requests we receive, the Prince George Cougars have established a procedure through which businesses and organizations can apply.
* All donation requests must be made at least 4 weeks in advance of the event
* Donation requests must be from businesses and organizations located within a 100 km radious of Prince George
* Please limit requests to one per season
* Applications must be accompanied by our official Donation Request Form, (from our website, click on COMMUNITY and then DONATIONS to access form).
* Incomplete forms will not be processed
* All completed forms must be sent to amye@pgcougars.com with the subject line "Donation Request", or applications may also be faxed to the Cougars Office at 250-561-0743 or mailed to #102 - 2187 Ospika Blvd. S., PG, BC, V2N 6Z1
* If accepted, all donations must be picked up from the Cougars Office - we will not mail/deliver donations.
Can I sell items on the concourse as a fundraiser at your games?
No. We do not allow non-profit organizations to sell items at our games as this might interfere with the sales of 50/50 tickets which raise money for the Prince George Minor Hockey Association and our Prince George Cougars 50/50 Society. In turn the Cougars 50/50 Society funds monetary donations to a wide variety of groups and organizationis within the Prince George community. (For more information on the Cougars 50/50 Society, click on 50/50 Society under the COMMUNITY tab).
Can my team skate in the intermission game?
This opportunity is usually reserved for member teams of the Prince George Minor Hockey Association and the PGMHA determines which teams will participate. However, if your ringette or hockey team would like to participate in an intermission game, please contact Amy Erickson at the Cougars office at 250-561-0783. If there are intermission spots available in upcoming games, we may be able to accommodate your request.
Where can I hear a Cougars games broadcast?
Cougars regular season and playoff games can be heard on the FM dial at 99.3 The Drive, through their website at www.993thedrive.com or you can also connect through our website by clicking on the MULTIMEDIA tab and selecting LISTEN LIVE. All games can also be viewed via WHL WebTV on www.whl.ca. Home game highlights are available on the Cougars website at www.pgcougars.com within four hours of the game's end (approx. mid way on the home page click on ALL VIDEOS to view).
Where does the team practice? Can the public attend?
Generally the Cougars practice at the CN Centre, although this varies when the CN Centre is hosting concerts or other events. Most practices at the CN Centre are open to the public and on non-game days generally begin around 2:15 pm. For more information on team practices, please phone the Cougars office at 250-561-0783.
Is there a contact for items that are lost at the CN Centre during Cougars games?
Items found on game nights are taken directly to the CN Centre Administration Office. Please contact the CN Centre Administration Office at 250-561-7777 for more information.
Why do the Cougars always schedule back to back games against the same teams?
Any of our games that are played outside BC are scheduled by the League. We schedule our remaining games ourselves at a League meeting held each July. Our schedule is always a compromise. If we want other teams to cooperate and allow us to string a number of games together for a road trip, then we must extend the same courtesy to them by allowing them to come up to PG and play two games in a row.
With crowds down in the numbers, why won’t the Cougars give out free tickets to school students?
We have a number of community and school-based ticketing programs. In these programs, sponsors such as CN and the Prince George Free Press provide us with funds that allow us to invite groups of students to our games for no charge, as the sponsor pays for the tickets. It is important to keep in mind that we have contracts in place with both the City of PG and Ticketmaster which limit the number of tickets that we can give away for each game. It is important, therefore, that we continue to find generous sponsors to support our ongoing community ticketing programs.
Who chooses what food is offered at CN Centre?
Currently, the building has a contract with a food services company by the name of Eurest. As the Cougars do not receive any money from food and beverage sales, we have very little say in how they operate, the menu items they offer, or the prices they charge. We have found in the past that Eurest is very happy to cooperate with our fans. If there is something you would like them to consider selling, or have any questions or comments, feel free to email our Vice President at brandi@pgcougars.com and she will pass your request on to the appropriate person.
Why won’t the Cougars fix taps that run on, or make sure all the soap and paper towel dispensers are full in the CN Centre washrooms?
The CN Centre is owned by the City of PG. We lease it out on our game nights, but the City is still responsible for maintenance. If you are at one of our games, and see a problem, find one of our friendly volunteers and they will radio the City’s crew to get the problem fixed. We also fill out CN Centre Repair Reports after each game, and provide the information to the City. If you see anything that needs their attention, let us know and we’ll pass on your concern.
